Three people, one plan, one record
Most metabolic care fails in the gaps — between a fifteen-minute appointment and the other 10,065 minutes of the week, and between a coach who sees you constantly and a doctor who holds the medical decisions. Biolivon Care closes that gap without blurring who is responsible for what.
Three surfaces
The same care plan, seen three ways
Everyone works from one record. What each person can see, write and decide is different — and that difference is enforced by the software, not by good intentions.
For clients
One plan, one team, no guesswork
- Your plan
- What your practitioner set — priorities, your medicines, the markers to watch and when your next review is — in plain language.
- Check-ins
- Log weight, waist, energy, appetite, sleep, side effects, training and protein, with a note if you want to add one.
- Trends
- Your check-ins over time, so you and your care team see the same picture.
- Messaging
- One conversation with your coach and your practitioner. Messages the routing rules recognise as being about medicines, symptoms or an emergency go to your practitioner automatically, and you are told when that happens.
- Programmes and reviews
- Training, habit and nutrition programmes from your coach, your protein target, and your practitioner's review notes.
For coaches
Support the plan, inside your scope
- Caseload view
- Your clients, when each last checked in, and who needs attention: missed check-ins, open escalations, unread messages.
- Programming tools
- Write training, habit and nutrition programmes against the priorities the practitioner set.
- Scope guardrails
- Client messages the rules recognise as clinical go straight to the practitioner and are hidden from you, and a coach message that reads as medication advice is held back, not sent.
- Notes to the practitioner
- Notes that the practitioner reads and marks as reviewed.
- Escalation
- Escalate to the practitioner with a reason and an urgency — routine, soon or urgent — when something looks wrong.
For practitioners
Clinical oversight without the admin
- Review queue
- Clients flagged against the thresholds you set — weight change, side effects, missed check-ins — and by coach escalations, unanswered questions or review date.
- Longitudinal view
- Weight, waist, side effects and check-ins over time, with biomarker results alongside.
- Set the plan
- Priorities, medicines, markers to watch and the thresholds that raise a flag. Every change is kept as a new version.
- Audit trail
- Every plan change, note, message and escalation timestamped and attributable.
- Consent first
- Each client consents per purpose. Until they allow their care team to see their record, it stays closed to you.
The rule that shapes everything
Coaches never answer medication questions
It is the single most important design decision in the product, so it is enforced in the software rather than left to judgement.
Detected
As a client sends a message, plain, readable rules check it. Words about medicines, doses, injections, symptoms, how they feel, blood sugar or an emergency mark it as a clinical question. The rules catch what they recognise, not every wording, and clients are told so before they start.
Routed
It goes to the practitioner's queue as an unanswered question, in the same conversation. The coach cannot see it or answer it, and the client is told it has gone to their practitioner.
Logged
The routing and the rules that matched, the practitioner's answer and any resulting plan change are recorded in the audit trail.
It works the other way too: a coach’s message that reads as medication advice — a dose, a named medicine, “stop” or “skip” — is held back with an explanation instead of being sent. And a client message that sounds like an emergency gets an immediate reminder to call 112 or see a doctor, and goes to the practitioner, not the coach.
Data and consent
Your health record is not our asset
Explicit consent
Consent is captured per purpose, shown in plain language, and revocable in the app at any time. Nothing is bundled into a single accept-all.
Access is scoped
Your coach sees what is needed for coaching. Your clinician sees the clinical record. Neither sees more than their role requires, and Biolivon's administrators cannot read it, except a message someone on your care team chooses to share in a report.
Report a concern
Anyone on a care team can report a message, a person or a worry about their care to our Grievance Officer, or ask for a different coach or doctor. The Grievance Officer sees the report and the one message the reporter chooses to share, nothing else.
Free text encrypted at rest
Check-in notes, messages, plan priorities, medicines, programme content, reviews, reports of a concern, and the care team's notes and escalations are encrypted in the database, with the key kept outside it. Numbers and set choices, such as weights, side effects and test results, are protected by the database's access controls instead, so trends can be calculated.
Export and delete
Download your record from the app whenever you like, or ask for your account to be closed: sign-in stops and sign-in details are deleted at once. A doctor's records must be kept for a time, so the care record is kept unseen for the period the privacy notice gives, then deleted automatically.
No sale of health data
We do not sell health data, and we do not use it to target advertising. There is no version of this where that changes.
The privacy notice sets out exactly what the app holds and who sees what.
Scope
What the app is not
It is also not an emergency service. Messages are not monitored continuously, and urgent symptoms need a doctor or emergency services — call 112 — not an app notification.
Biolivon does not sell or supply medicines. Any commerce sits on a separate property under separate legal review, and nothing in the app links to it or to any purchase flow.
Getting the app
By invitation, on your phone
Nobody signs up to Biolivon Care on their own. Your care team invites you, and the app runs in your phone's browser today, with a Google Play version on the way.
- 01
Start with a consultation
Clients are invited into a care team once care begins. Practitioners and coaches are invited by Biolivon, and can join a care team only after their registration has been verified.
- 02
Open biolivon.com/care
Sign in with a code sent to your email — there is no password. On Android, choose "Add to Home screen" or "Install app" in the browser menu; on iPhone, Share → "Add to Home Screen".
- 03
Coming to Google Play
The same app and the same account, from the Play Store. There is no store listing yet; this page will link to it when there is.